Frequently asked questions

Add the products to the cart, complete the delivery details at checkout and confirm. You will receive a confirmation email immediately after placing the order.

Yes, you can cancel the order as long as the order has not been handed over to the courier. You can contact us at sales@adamssupplements.com, Monday-Friday, during working hours.

Please check your order carefully before submitting it: after sending and paying for the order we can no longer modify the products or order details, only cancel it.

Delivery is free for orders over 199 lei. For orders below that amount, the shipping cost is calculated at checkout.

The delivery time is 24-48 hours from placing the order, for locations within Romania.

You can pay by online card at checkout, or cash on delivery upon receipt for orders over 100 lei.

Yes. You have 14 days from receipt of the package to return a product without giving a reason. Fill in the return form with your order details, and we will contact you with the next steps.

You choose: refund (to the account you paid from or to the IBAN you provide) or replacement with another product, if it is in stock.

Attention: postage costs are not refunded; these costs are paid by us to the couriers and the personnel who provide the shipping and order preparation service.

Send us a photo of the product to sales@adamssupplements.com, and we will refund the full cost of the order, including shipping.

Please, before signing for receipt with the courier, check the box: if you notice visible signs of impact or damage, do not sign for receipt and notify us immediately.

Yes, all products sold on adamssupplements.com are authentic, purchased directly from manufacturers or authorized distributors.

Each product has the full ingredient list and allergen information on the label inside the package. If you have a condition or intolerance and cannot find the information you need on the product page, write to us at sales@adamssupplements.com before placing the order and we will help you check.

Stop consuming it immediately and, if symptoms persist, consult a doctor. You can contact us to report the problem and to discuss replacement or return.