Return Policy

This Delivery and Returns Policy applies to products ordered through the website adamssupplements.com, operated by Adams Vision SRL.

1. Order delivery

We want the products ordered from adamssupplements.com to reach you as quickly as possible and in safe conditions.

Orders are delivered by courier directly to the address provided by the customer during the ordering process.

Delivery cost

Delivery is free for orders with a value over 199 lei.
For orders with a value below 200 lei, the estimated delivery cost is 20 lei.
The final shipping cost is shown in the shopping cart before submitting the order.

The value considered for granting free shipping is the value of the products after applying discounts, vouchers or promotional codes, excluding the shipping fee.

Order processing

Orders placed Monday to Friday before 14:00 are usually processed the same day.

Orders placed after 14:00, on weekends or on public holidays will be processed on the next working day.

The usual processing time is 1–2 working days.

During busy periods, such as promotional campaigns, public holidays or events like Black Friday, processing time may be longer.

Estimated delivery time

The total estimated delivery time is 2–3 working days from order confirmation.

Delivery time is estimated and may be affected by:

the destination locality;
the courier company's schedule;
weather conditions;
busy periods;
public holidays;
force majeure situations or other circumstances beyond Adams Supplements' control.

After handing the parcel to the courier, the customer may receive tracking information by SMS or email.

2. Order data verification

The customer is obliged to provide complete and correct data for processing and delivering the order, including:

first and last name;
phone number;
email address;
full delivery address;
county and locality;
postal code, if requested;
any other information necessary for the courier.

Adams Supplements reserves the right to request confirmation of an order when the provided information is incomplete, unclear or there are objective reasons to verify its authenticity.

Orders will not be dispatched before clarifying the necessary delivery information.

3. Uncollected or refused parcels

The customer is informed by the courier company about delivery attempts and the period during which the parcel can be collected.

If a parcel is not received or collected within the period communicated by the courier, it will be returned to Adams Supplements.

If the customer requests the parcel to be re-sent, this can be done after payment of:

the initial shipping cost, if it was not paid;
the return cost charged by the courier;
the cost of the new shipment.

Costs will be communicated to the customer before re-sending the parcel.

For pre-paid and uncollected orders, refunds will be made in accordance with applicable legal provisions.

In the case of repeated and unjustified refusals or uncollected parcels, Adams Supplements reserves the right to request advance payment for future orders or to limit the availability of cash-on-delivery payment.

4. Parcel damaged on delivery

We recommend checking the external condition of the parcel at the time of delivery.

If the packaging shows visible signs of damage, impact, opening, moisture or tearing, please:

ask the courier to note the situation, if possible;
photograph the packaging and affected products;
keep the parcel packaging;
contact us as soon as possible at vanzari@adamssupplements.com.

If products were damaged during transport, Adams Supplements will assess the situation and may, as appropriate:

replace the products;
resend the products at no cost;
refund the value of the affected products.

The risk of loss or damage to the products is borne by the seller until the moment the customer or a person designated by them, other than the carrier, takes physical possession of the products.

5. Right of withdrawal

In accordance with Emergency Ordinance no. 34/2014, the consumer has the right to withdraw from a distance contract, without giving reasons and without penalties, within 14 calendar days.

The 14-day period begins from the day the consumer or a person designated by them, other than the courier, takes physical possession of the products.

For an order containing several products delivered separately, the period begins from the day the last product is received.

The right of withdrawal in this section applies to natural persons acting for purposes outside their trade, business or profession.

6. How to request a return

To exercise the right of withdrawal, the customer must send a clear and unambiguous statement of their decision to return.

The request can be sent by email to:

on@adamsvision.ro

The request should include, where possible:

the customer's full name;
the order number;
phone number;
the products to be returned;
date of receipt of the order;
IBAN account, when the refund cannot be made via the original payment method.

The customer may use the withdrawal form available on the site, but using it is not mandatory. Any unequivocal statement sent before the legal deadline is sufficient.

Products should be returned to the address:

Adams Vision SRL
Str. Lungă nr. 124
Livezeni, Mureș County
Postal Code 547365
Romania

We recommend not to ship the return with payment on delivery unless agreed in advance with an Adams Supplements representative.

7. Deadline for sending returned products

After communicating the withdrawal decision, the customer must send the products without undue delay and no later than 14 calendar days.

The deadline is met if the products are handed over to the courier before the 14-day period expires.

When exercising the right of withdrawal for reasons not related to product non-conformity, the direct cost of returning the products is borne by the customer.

We do not accept returns sent with cash on delivery, except in cases approved in advance by Adams Supplements.

8. Condition of returned products

Products must be adequately packaged to be protected during transport and must be returned together with accessories, materials and documents delivered with them, if applicable.

We recommend using the original packaging when available. Lack of original packaging does not automatically lead to refusal of the return, except when the packaging is an essential part of the product or the product is sealed and excluded from the right of withdrawal.

The customer may handle the product only to the extent necessary to determine the nature, characteristics and functioning of the product.

The customer is liable for any diminished value of the product resulting from handling beyond what is necessary to check it.

Adams Supplements may reduce the refunded amount proportionally to the loss of value when it can demonstrate that the product was used, damaged or handled beyond what is necessary to verify it.

9. Products excluded from the right of withdrawal

In accordance with Article 16 of Emergency Ordinance no. 34/2014, the right of withdrawal does not apply, among others, to:

sealed products that cannot be returned for health protection or hygiene reasons if they have been unsealed by the consumer;
products that are likely to deteriorate or expire rapidly;
products made to the customer's specifications or clearly personalized;
products which, after delivery, have been inseparably mixed with other items.

For food products, dietary supplements or products with packaging sealed for health protection reasons, returns may be refused if the product was delivered sealed, the seal has been removed and the product can no longer be marketed for food safety or hygiene reasons.

Simply opening the transport parcel's packaging does not lead to loss of the right of withdrawal.

Exceptions to the right of withdrawal do not affect the customer's rights if the product is damaged, non-compliant, different from what was ordered or defective.

10. Refund of amounts

In the case of a valid exercise of the right of withdrawal, Adams Supplements will refund the amounts received from the customer, including, where applicable, the cost of standard delivery.

Additional costs resulting from choosing a delivery method more expensive than standard delivery will not be refunded.

Refunds will be made without undue delay and no later than 14 calendar days from the date Adams Supplements was informed of the withdrawal decision.

Adams Supplements may postpone the refund until:

receipt of the returned products; or
receipt of proof from the customer that the products have been shipped,

whichever date is earlier being taken into account.

The refund will be made using the same payment method used for the initial transaction, unless the customer expressly agrees to another method.

For orders paid cash on delivery, the refund can be made by bank transfer to the IBAN account provided by the customer.

The customer will not be charged fees by Adams Supplements for making the refund.

11. Damaged, incorrect or non-compliant products

Adams Supplements will bear the costs necessary to resolve the situation when:

the parcel or products were damaged during transport;
products other than those ordered were delivered;
products are missing from the order;
products have manufacturing defects;
products do not match the characteristics or description presented;
products present another non-conformity existing at the time of delivery.

The customer is requested to send to vanzari@adamssupplements.com:

the order number;
a description of the issue;
photos of the products and packaging;
the product code or batch, if visible.

Depending on the situation and applicable legal provisions, resolution may consist of:

product replacement;
bringing the product into conformity, if possible;
an appropriate price reduction;
refund of the product's value;
termination of the contract for the affected product.

Corrective measures for non-compliant products will be provided at no cost to the consumer.

12. Complaints handling

For any issue regarding delivery, returns or ordered products, you can contact us at:

Email: on@adamsvision.ro
Customer support hours: Monday–Friday, 09:00–16:00

We will try to resolve any complaint amicably within a reasonable time.

If an amicable resolution is not possible, the consumer may address the competent authorities or the competent courts in accordance with Romanian law.