Return Policy

This Delivery and Return Policy applies to products ordered through the adamssupplements.com website, operated by Adams Vision SRL.

1. Order delivery

We want the products ordered from adamssupplements.com to reach you as quickly and safely as possible.

Orders are delivered by express courier directly to the address provided by the customer during the ordering process.

Delivery cost

• Delivery is free for orders exceeding a certain amount, which varies for each delivery country
• For orders with a value below the free delivery threshold, the delivery cost is displayed on the Checkout page

The amount considered for free shipping is the value of the products after applying discounts, vouchers, or promotional codes, excluding the shipping fee.

Order processing

Orders placed Monday through Friday before 2:00 PM are generally processed on the same day.

Orders placed after 2:00 PM, on weekends, or on public holidays will be processed on the next business day.

The usual processing time is 1–2 business days.

During busy periods, such as promotional campaigns, public holidays, or Black Friday events, the processing time may be longer.

Estimated delivery time

The total estimated delivery time is 2–7 business days, depending on the delivery country, from order confirmation.

The delivery time is estimated and may be affected by:

• the destination;
• the courier company's schedule;
• weather conditions;
• busy periods;
• public holidays;
• force majeure events or other circumstances beyond the control of Adams Supplements.

After the package has been handed over to the courier, the customer may receive the information required to track the delivery by SMS or email.

2. Verification of order details

The customer is required to provide complete and accurate information for order processing and delivery, including:

• first and last name;
• phone number;
• email address;
• full delivery address;
• county and city;
• postal code, if requested;
• any other information required by the courier.

Adams Supplements reserves the right to request confirmation of an order when the information provided is incomplete or unclear, or when there are objective reasons to verify its authenticity.

Orders will not be shipped until the information required for delivery has been clarified.

3. Uncollected or refused packages

The customer is informed by the courier company about delivery attempts and the period during which the package may be collected.

If a package is not received or collected within the period communicated by the courier, it will be returned to Adams Supplements.

If the customer requests that the package be sent again, this may be done after payment of:

• the initial shipping cost, if it has not been paid;
• the return cost charged by the courier;
• the cost of the new shipment.

The costs will be communicated to the customer before the package is sent again.

For prepaid orders that are not collected, the refund will be issued in accordance with the applicable legal provisions.

In the event of repeated and unjustified refusals or failures to collect packages, Adams Supplements reserves the right to require advance payment for future orders or to limit the availability of cash on delivery.

Attention: failure to collect the package is not equivalent to exercising the right to withdraw from the contract, but constitutes non-performance by the customer.

4. Package damaged upon delivery

We recommend checking the external condition of the package upon delivery.

If the packaging shows visible signs of damage, impact, opening, moisture, or tearing, please:

• ask the courier to record the situation, if possible;
• take photographs of the packaging and affected products;
• keep the package packaging;
• contact us as soon as possible at vanzari@adamssupplements.com.

If the products were damaged during transport, Adams Supplements will review the situation and, as appropriate, propose:

• replacement of the products;
• reshipment of the products at no cost;
• a refund of the amount paid for the affected products.

The seller bears the risk of loss of or damage to the products until the customer or a person designated by the customer, other than the carrier, takes physical possession of the products.

5. Right of withdrawal

In accordance with Government Emergency Ordinance no. 34/2014, the consumer has the right to withdraw from the distance contract without providing a reason and without penalties within 14 calendar days.

The 14-day period begins on the day when the consumer or a person designated by the consumer, other than the courier, takes physical possession of the products.

For an order containing several products delivered separately, the period begins on the day the last product is received.

The right of withdrawal provided for in this section applies to natural persons acting for purposes outside their trade, professional, or production activities.

6. How to request a return

To exercise the right of withdrawal, the customer must submit a clear and unequivocal statement regarding the decision to return the products.

The request may be sent by email to:

on@adamsvision.ro

The request should include, whenever possible:

• the customer's first and last name;
• the order number;
• the phone number;
• the products to be returned;
• the date the order was received;
• the IBAN account when the refund cannot be issued through the original payment method.

The customer may use the withdrawal form available on the website, but its use is not mandatory. Any unequivocal statement submitted before the legal deadline expires is sufficient.

The products must be returned to the following address:

Adams Vision SRL
124 Lungă Street
Livezeni, Mureș County
Postal Code 547365
Romania

We recommend that you do not send the return with shipping payable at the destination without the prior consent of an Adams Supplements representative.

7. Deadline for shipping returned products

After communicating the decision to withdraw, the customer must ship the products without undue delay and no later than 14 calendar days.

The deadline is met if the products are handed over to the courier before the 14-day period expires.

When the right of withdrawal is exercised for reasons unrelated to product non-conformity, the customer bears the direct cost of returning the products.

We do not accept returned packages with shipping payable at the destination, except in cases approved in advance by Adams Supplements.

8. Condition of returned products

The products must be properly packaged to protect them during transport and must be returned together with the accessories, materials, and documents with which they were delivered, if applicable.

We recommend using the original packaging when it is available. The absence of the original packaging does not automatically result in refusal of the return, except where the packaging constitutes an essential part of the product or the product is a sealed item exempt from the right of withdrawal.

The customer may handle the product only to the extent necessary to establish its nature, characteristics, and operation.

The customer is liable for any reduction in the value of the product resulting from handling beyond what is necessary to inspect the product.

Adams Supplements may reduce the refunded amount in proportion to the loss in value when it can demonstrate that the product has been used, damaged, or handled beyond the extent necessary for its inspection.

9. Products exempt from the right of withdrawal

In accordance with Article 16 of Government Emergency Ordinance no. 34/2014, the right of withdrawal does not apply, among other things, to:

• sealed products that cannot be returned for health protection or hygiene reasons if they have been unsealed by the consumer;
• products that are liable to deteriorate or expire rapidly;
• products made to the customer's specifications or clearly customized;
• products that, after delivery, have been inseparably mixed with other items.

For food products, dietary supplements, or products with sealed packaging for health protection reasons, the return may be refused if the product was delivered sealed, the seal was removed, and the product can no longer be sold for food safety or hygiene reasons.

Merely opening the packaging of the shipping package does not result in the loss of the right of withdrawal.

The exceptions regarding the right of withdrawal do not affect the customer's rights when the product is damaged, non-compliant, different from the one ordered, or defective.

10. Refunds

When the right of withdrawal is validly exercised, Adams Supplements will refund the amounts received from the customer, including the standard delivery cost, where applicable.

Additional costs resulting from choosing a delivery method more expensive than standard delivery will not be refunded.

The refund will be issued without undue delay and no later than 14 calendar days from the date on which Adams Supplements was informed of the decision to withdraw.

Adams Supplements may postpone the refund until:

• the returned products are received; or
• proof is received from the customer that the products have been shipped,

whichever occurs first.

The refund will be issued using the same payment method used for the initial transaction unless the customer expressly agrees to another method.

For orders paid for in cash upon delivery, the refund may be issued by bank transfer based on the IBAN account provided by the customer.

Adams Supplements will not charge the customer any fees for issuing the refund.

11. Damaged, incorrect, or non-compliant products

Adams Supplements will bear the costs required to resolve the situation when:

• the package or products were damaged during transport;
• products other than those ordered were delivered;
• products are missing from the order;
• the products have manufacturing defects;
• the products do not match the stated characteristics or description;
• the products have another non-conformity that existed at the time of delivery.

The customer is asked to send the following to vanzari@adamssupplements.com:

• the order number;
• a description of the problem;
• photographs of the products and packaging;
• the product code or batch number, if visible.

Depending on the situation and the applicable legal provisions, the resolution may consist of:

• replacement of the product;
• bringing the product into conformity, if possible;
• an appropriate price reduction;
• a refund of the amount paid for the product;
• termination of the contract for the affected product.

Corrective measures for non-compliant products will be provided at no cost to the consumer.

12. Complaint resolution

For any issue concerning delivery, returns, or ordered products, you can contact us at:

Email: on@adamsvision.ro
Customer support hours: Monday–Friday, 9:00 AM–4:00 PM

We will attempt to resolve any complaint amicably within a reasonable period.

If an amicable resolution is not possible, the consumer may contact the competent authorities or courts in accordance with Romanian law.

13. Merchant details