Privacy policy

 

• Directly in the context of using the site, such as the data you provide in the contact / questions / complaints section, to the extent that you contact us in this way.
• Indirectly, data such as: IP address, browser used, browsing time, search history, operating system used, language and pages viewed, complete URLs, sequence of clicks to, through and from our site, information or products viewed / searched for, duration of visits to certain pages, information regarding the interaction with the pages (e.g. scrolling, clicks, mouse moves), data about user behavior.

2. Purposes and grounds of processing

A. If you are a client of the site, process your personal data as follows:
 

• for the development of the contractual relationship between you and, respectively, for taking over, validating, shipping and invoicing the order placed on the website, informing you about the status of the order, organizing the return of ordered products, etc.

Basis: The processing of your data for this purpose is based on the contract concluded between you and , defined in the Terms and Conditions http://factual.silkmart.ro/termeni-si-conditii. Providing your personal data is necessary for the execution of this contract. Refusal to provide data may result in the impossibility of carrying out contractual relations between you and .

• for the fulfillment of the legal obligations arising in the context of the services provided through the website, including the obligations in fiscal matters, as well as in matters of archiving.

Basis: The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. Refusal to provide data may result in the impossibility of complying with the legal obligations that fall to him and therefore in the impossibility of offering you the services through the website.
 

• for marketing activities, respectively for the transmission, by means of remote communication means (e-mail, sms), of commercial communications regarding the products and services offered by , through the website.

Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent for the processing of data for this purpose by checking the appropriate box from the time of account creation, or after account creation, in the section of my account information.

To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications. In addition, you can unsubscribe by accessing the "My account information" section.

The provision of your data for this purpose is voluntary. The refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

• in order to carry out various analyses, reports on the way the website works, creating profiles of consumer preferences, mainly in order to improve the experience offered on the website.

Basis: The processing of your data for this purpose is based on the legitimate interest of permanently improving the customer experience on the website. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

B. If you are a visitor to the site, [the website owner] processes your personal data as follows:
 

• for marketing activities, respectively for the transmission, by means of remote communication means (e-mail, sms), of commercial communications regarding the products and services offered by the [website owner], through the site.

Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent for data processing for this purpose by completing and checking the appropriate box in the form for subscribing to the newsletter available on the website.

To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications.

Providing your data for this purpose is voluntary. The refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

• to resolve complaints and to monitor traffic and improve your experience on the site.

Basis: The processing of your data for this purpose is based on the legitimate interest of the [website owner] to ensure the correct functioning of the site, as well as to permanently improve the experience of site visitors, including by solving various comments, questions or complaints.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

3. The duration for which we process your data

We do not rent / sell your personal data to third parties.

In addition to the operator, in certain situations, the data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, named, if necessary, as authorized persons by the Operator.

They are obliged by contract to maintain the confidentiality of the data and to use them exclusively for the purpose for which they were provided.

Also, we could disclose your personal data to the central / local public authorities, in the following exemplary cases listed:

• for website administration
• in the situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by the website;
• for maintaining, personalizing and improving the website and the services provided through it
• for performing data analysis, testing and research, monitoring usage and activity trends, developing security features and user authentication
• for the transmission of commercial marketing communications, under the conditions and limits provided by law
• when the disclosure of personal data is provided by law, etc.

5. Transfer of personal data

The personal data provided to can be transferred outside Romania, but only to countries in the European Union.

6. The rights you benefit from

Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:

• the right to information - the right to receive details regarding the processing activities carried out by , according to what is described in this document;

• the right of access to data, the right to obtain confirmation from the party regarding the processing of personal data, as well as details regarding the processing activities, such as the manner in which the data are processed, the purpose for which the processing is done, the recipients or the categories of recipients of the data , etc;

• the right to rectification - the right to obtain the correction, without justified delay, of inaccurate/unjustified personal data, as well as the completion of incomplete data;

• the right to delete data, without undue delay, ("the right to be forgotten") - certain conditions apply; It is possible, following the data deletion request, to anonymize these data (thus depriving them of their personal character) and to continue processing for statistical purposes under these conditions;

• the right to restrict processing, under certain conditions;

• the right to data portability - the right to receive personal data in a structured way, commonly used and in an easy-to-read format, as well as the right for this data to be transmitted by another data operator, in the extent to which the conditions stipulated by law are met;

• the right to opposition
  - regarding the processing activities, it can be exercised by sending a request according to those indicated below;
  - at any time, for reasons related to the particular situation in which the data subject finds himself, that the data concerning him be processed on the basis of his legitimate interest or on the basis of the public interest, with the exception of cases in which he can demonstrate that he has legitimate and compelling reasons that justifies the processing and that prevails over the interests, rights and freedoms of the persons concerned or that the purpose is to establish, exercise or defend a right in court;
  - at any time, free of charge and without any justification, that the data concerning her be processed for direct marketing purposes.

• the right not to be subject to an automated individual decision the right not to be the subject of a decision taken solely on the basis of automated processing activities, including profiling, which produce legal effects that concern the data subject or similarly affect him to an extent significant;

• the right to address the National Supervisory Authority for the Processing of Personal Data or the competent courts, to the extent deemed necessary.

For any additional questions regarding how personal data is processed and to exercise the rights mentioned above, please contact the email address:

7. Privacy of minors