Privacy Policy

1. General information

Protecting your personal data is a priority for us.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit the website adamssupplements.com, create an account, place an order, subscribe to our commercial communications or contact us.

The data controller is:

ADAMS VISION SRL
Unique registration code: RO17182365
Trade Registry registration number: ROONRC.J2005000171268
Address: Lungă St. no. 124, Livezeni, Mureș county, postal code 547365, Romania
Email: on@adamsvision.ro
 

Adams Vision SRL will be hereinafter referred to as “Adams Supplements”, “we”, “the Operator” or “the Company”.

This policy applies to data processing activities carried out in connection with the website adamssupplements.com and the services offered through it.

2. What personal data means

Personal data means any information relating to an identified or identifiable natural person.

These may include, for example, name, phone number, email address, delivery address, information relating to orders placed, IP address or online identifiers.

3. Categories of data we process

3.1 Data processed when you place an order

For the purpose of registering, processing and delivering orders, we may process:

• first and last name;
• phone number;
• email address;
• billing address;
• delivery address;
• county, city and postal code;
• information about the products ordered;
• order value and history;
• selected payment method;
• information necessary for issuing the invoice;
• information regarding delivery, returns or complaints;
• communications with our support team.

For orders placed on behalf of a company, we may also process the company name, unique registration code, Trade Registry registration number, registered office and contact person details.

We do not store full bank card data directly. For online payments, the data required to authorize the payment are processed by the payment service provider, in accordance with its own privacy and security policies.

3.2 Data processed in connection with a customer account

If you create an account on the site, we may process:

• first and last name;
• email address;
• phone number;
• saved addresses;
• order history;
• favorite products, if this functionality is available;
• preferences associated with the account;
• authentication data, in secure form;
• actions performed within the account.

If the site allows authentication via an external service, such as Google or Facebook, we may receive from that provider the data you have authorized to be transmitted, such as name, email address and the identifier associated with the external account.

We recommend that you check the privacy settings of the external account before using this option.

3.3 Data processed when you contact us

When you contact us by email, phone, contact form or other available channels, we may process:

• first and last name;
• phone number;
• email address;
• order number;
• message content;
• documents or photos sent;
• information necessary to resolve the request, complaint or return.

Please do not send us sensitive information or data that are not necessary to resolve your request.

3.4 Data processed for commercial communications

If you subscribe to the newsletter or consent to receive commercial communications, we may process:

• first and last name, if provided;
• email address;
• phone number, in case of SMS communications;
• communication preferences;
• information about message opens and interactions;
• products or categories of interest;
• consent and unsubscribe history.

Subscribing to commercial communications is voluntary and is not a condition for placing an order.

3.5 Data collected automatically while using the site

When you access the site, we may automatically collect certain technical information, such as:

• IP address;
• type and version of the browser;
• type of device used;
• operating system;
• browser language;
• date and time of access;
• pages accessed;
• duration of the visit;
• products viewed or searched for;
• the source from which you accessed the site;
• navigation sequence and interactions with pages;
• cookie identifiers and other online identifiers;
• general geographic area information, without identifying the exact address.

Some of these data are collected via cookies and similar technologies.

4. Purposes and legal bases of processing

4.1 Registration and execution of orders

We process data for:

• registering and confirming the order;
• checking product availability;
• processing the payment;
• issuing the invoice;
• preparing and dispatching the parcel;
• communicating the order status;
• organizing returns;
• handling warranties and complaints;
• providing customer support.

Legal basis: performance of the contract concluded with you or taking steps prior to entering into the contract.

Providing the data necessary for the order is mandatory. If you do not provide this information, we will not be able to process and deliver the order.

4.2 Creation and management of the customer account

We process data for:

• creating and securing the account;
• user authentication;
• saving addresses and preferences;
• displaying order history;
• facilitating future orders;
• handling account-related requests.

Legal basis: performance of the contract and our legitimate interest to provide the functionalities requested by the user.

4.3 Compliance with legal obligations

We process data to fulfill the legal obligations applicable to us, including those related to:

• invoicing and accounting records;
• archiving documents;
• tax obligations;
• consumer protection;
• handling complaints;
• providing information to competent authorities.

Legal basis: compliance with a legal obligation applicable to Adams Vision SRL.

4.4 Commercial communications and marketing

With your consent, we may use your email address or phone number to send you:

• newsletters;
• product information;
• offers and discounts;
• promo codes;
• campaign invitations;
• recommendations and Adams Supplements news.

Legal basis: your consent.

You may withdraw your consent at any time:

• by using the unsubscribe link in each email;
• through the options available in the customer account;
• by sending a request to vanzari@adamssupplements.com.

Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

4.5 Personalization of communications and experience

We may analyze how you interact with the site and our messages for:

• adapting displayed content;
• recommending relevant products;
• audience segmentation;
• measuring campaign effectiveness;
• avoiding sending irrelevant communications.

If personalization is based on analytics or advertising cookies, processing will take place only after you express your choice via the cookie management module.

Legal basis: consent and, in certain situations that do not significantly affect your rights and freedoms, the legitimate interest of the Operator.

4.6 Site operation and security

We may process technical data for:

• ensuring site operation;
• maintaining IT system security;
• preventing unauthorized access;
• identifying and fixing errors;
• preventing fraud and fictitious orders;
• protecting the rights and property of Adams Vision SRL;
• performing backups;
• monitoring technical performance.

Legal basis: the legitimate interest of Adams Vision SRL to operate a secure, stable and functional online store and, where applicable, compliance with legal obligations.

4.7 Handling requests and complaints

We process data submitted for:

• responding to inquiries;
• resolving complaints;
• managing returns;
• clarifying issues regarding products, payments or deliveries;
• defending our rights in case of disputes.

Legal basis: performance of the contract, compliance with legal obligations and the legitimate interest to resolve requests and protect our rights.

5. Cookies and similar technologies

The site uses cookies and similar technologies for:

• functioning of the shopping cart;
• account authentication;
• storing preferences;
• site security;
• measuring traffic;
• analyzing performance;
• personalizing content;
• displaying and measuring ads.

Strictly necessary cookies may be used without consent when they are indispensable for providing the requested service.

Analytics, personalization and advertising cookies are used according to the options expressed through the cookie management module.

You can modify or withdraw your cookie choices at any time from the settings available on the site.

More information is available on the Cookie Policy page.

If you accept the use of analytics or advertising services, third party providers, such as Google, may process device and online activity data in accordance with their privacy policies.

6. To whom we may disclose data

We do not sell or rent your personal data.

To the extent necessary for providing our services, data may be transmitted to the following categories of recipients:

• courier and postal companies;
• payment service providers;
• banks and financial institutions;
• e-commerce platform providers;
• hosting and IT infrastructure providers;
• IT maintenance and security providers;
• email, SMS and marketing automation service providers;
• analytics and online advertising providers;
• accounting, audit and consultancy services;
• insurance companies, where applicable;
• lawyers, bailiffs or other professional consultants;
• authorities and public institutions, when disclosure is required by law;
• Affiliated companies of Adams Vision SRL, only insofar as there is a legitimate purpose and legal basis for the transfer.

Providers processing data on our behalf are required to use the data only for the purposes established by Adams Vision SRL and to implement appropriate privacy and security measures.

7. Transfer of data outside the European Economic Area

Some of our service providers for IT, analytics, hosting, marketing or technical support may process data outside Romania or the European Economic Area.

For international data transfers we will use applicable legal mechanisms, such as:

• transfer to a country for which the European Commission has adopted an adequacy decision;
• standard contractual clauses approved by the European Commission;
• additional technical, organizational and contractual measures;
• other mechanisms recognized by data protection law.

You may request further information about the safeguards used by sending a message to vanzari@adamssupplements.com.

8. Data retention period

We retain data only for as long as necessary to fulfill the purposes for which they were collected, in compliance with applicable legal obligations.

The periods or criteria used are mainly the following:

Order and invoice data

Data associated with orders, invoices and financial-accounting documents are kept for the period provided by applicable tax and accounting legislation.

Financial-accounting documents are generally kept for 5 years, calculated from July 1 of the year following the year in which they were prepared, except where the law provides a different term.

Account data

Account data are kept while the account exists.

If you request account deletion, the account will be deactivated or deleted, except for data we are legally obliged or have a legitimate interest to retain, such as information associated with orders, invoices, returns or disputes.

If there is an active order, complete deletion of the account may be carried out after order completion.

Marketing data

Data used for commercial communications are processed until consent withdrawal, unsubscribe or until we determine that the data is no longer current or necessary for the purpose for which it was collected.

We may keep a minimal record of the unsubscribe to ensure that we no longer send you commercial communications.

Requests and complaints

Data associated with requests and complaints are kept as long as necessary to resolve them and thereafter for the period required to defend our rights or comply with legal obligations.

Technical and security data

Technical logs and data necessary for site security are retained for limited periods, determined based on the nature of the information, security risks and the need to investigate incidents.

After the applicable periods expire, data will be deleted, anonymized or archived in accordance with legal obligations.

9. Account deletion

You can request deletion of your customer account:

• via the function available in the account, if it exists;
• by sending a request to vanzari@adamssupplements.com.

Deleting the account does not automatically result in deletion of all personal data.

We may retain data necessary for:

• completing active orders;
• fulfilling accounting and tax obligations;
• managing returns and warranties;
• resolving complaints;
• fraud prevention;
• establishing, exercising or defending a right in court.

Account deletion is not automatically equivalent to unsubscribing from all commercial communications. However, where possible, we will interpret an account deletion request as a request to stop commercial communications associated with that account.

You can unsubscribe separately at any time using the link available in commercial messages.

10. Data security

We apply appropriate technical and organizational measures to protect data against:

• unauthorized access;
• accidental loss;
• destruction;
• modification;
• unauthorized disclosure;
• illegal use;
• cyber attacks.

Measures may include access control, user authentication, backups, system updates, protecting communications, incident monitoring and training of persons with access to data.

No method of electronic transmission or storage can guarantee absolute security. In the event of an incident that may pose a risk to the rights and freedoms of data subjects, we will take the necessary measures in accordance with applicable law.

11. Your rights

Under the General Data Protection Regulation, you benefit from the following rights:

Right to be informed

You have the right to receive clear information on how we process your data.

Right of access

You have the right to obtain confirmation whether we process your data and, if so, a copy of it and information about the processing.

Right to rectification

You have the right to request correction of inaccurate data and completion of incomplete data.

Right to erasure

Under certain conditions, you have the right to request deletion of data, also known as the “right to be forgotten”.

The right to erasure is not absolute. We may continue to retain data when processing is necessary to comply with a legal obligation, perform a contract or defend a right in court.

Right to restriction of processing

In situations provided by law, you may request temporary restriction of how we use your data.

Right to data portability

For data processed automatically based on consent or a contract, you may request to receive the data in a structured, commonly used and machine-readable format.

Under the law, you may request transmission of this data to another controller.

Right to object

You may object to processing carried out based on our legitimate interest, for reasons related to your particular situation.

You may object at any time to processing of data for direct marketing purposes, without needing to provide a reason.

Right to withdraw consent

Where processing is based on consent, you may withdraw it at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Right not to be subject to automated decisions

You have the right, under the law, not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.

In the normal operation of the online store we do not intend to make such automated decisions without providing the information and safeguards required by law.

Right to lodge a complaint

You have the right to lodge a complaint with:

The National Supervisory Authority for Personal Data Processing – ANSPDCP

You may also address the competent courts.

We encourage you to contact us first in order to attempt to resolve your request.

12. Exercising your rights

To exercise your rights, you may send a request to:

vanzari@adamssupplements.com

The request should describe as clearly as possible the right you wish to exercise and the data or processing activity it concerns.

To protect data, we may request additional information necessary to confirm the identity of the requester.

We will respond without undue delay and, generally, within one month of receiving the request.

For complex or numerous requests, the term may be extended as provided by law. In such case, we will inform you of the extension and its reasons.

Exercising rights is, in principle, free of charge. For manifestly unfounded, excessive or repetitive requests, we may apply measures permitted by applicable law.

13. Data of minors

The site and the products marketed through it are not intended directly for persons under 18 years of age.

We do not seek to knowingly collect data from minors without the involvement or consent of the legal representative when such consent is required.

If we become aware that we have collected personal data of a minor unlawfully, we will take steps to delete or restrict processing of such data.

Parents or legal representatives may contact us at vanzari@adamssupplements.com if they consider a minor has provided personal data.

14. Links to other websites

The site may contain links to pages or services managed by third parties.

Adams Vision SRL does not control and is not responsible for the privacy practices of these third parties.

We recommend that you consult the privacy policy of each external site before providing personal data.

15. Changes to the Privacy Policy

We may periodically update this Privacy Policy to reflect:

• legislative changes;
• changes to the services offered;
• introduction of new features;
• changes of providers;
• modification of processing methods;
• additional security and protection measures.

The updated version will be published on this page.

In case of significant changes, we may display a notification on the site or use other appropriate means of informing you.

16. Contact

For questions, requests or information regarding the processing of personal data, you can contact us at:

ADAMS VISION SRL
Address: Lungă St. no. 124, Livezeni, Mureș county, postal code 547365
Email: on@adamsvision.ro
 

Last updated: August 5, 2026